- Q & A
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Q: Are you pen factory?
A: Yes, we are, but not only a traditional factory. We have our own sales team, own designers, own showroom, can assist to decide which products are best choice, and all your inquiry will be replied within 24 hours.
Q: What's your advantage?
A: 1.Low MOQ:It can meet your promotional business very well.2.OEM Accepted : We can produce any your design .3.Good Service : We treat clients as friend.4.Good Quality : We have strict quality control system .Good reputation in the market.5.Fast & Cheap Delivery: We have big discount from forwarder (Long Contract).
Q: If we don't find what we need on your website, what should we do?
A: You can send us the pictures or drawings of the products you need by email, We will check if we have them, we develop new models every month, and some of them may not yet be updated on our website. Or you can send us samples then we can develop the new models especially for you.
Q: Can we get your catalogue?
A: As we have more than thousands of pens. Please inform me which category which you interested with, so we can recommend accordingly.
Q: Could you send me some samples?
A: We have free samples available for several products, we would be happy to send you a product sample, but you need to pay for shipping cost, if you need sample with your logo, fee range is $50-$100
Q: Can we send own designs of the products?
A: Yes, we could do for you, pls show your designs, and we will do the artwork for you in 24 hours.
Q: What's your Delivery Time?
A: Normal in 15-30days.We will make the delivery as soon as possible with the guaranteed quality.
Q: What is the convenient way to pay?
A: T/T ,PayPal, Western Union L/C are accepted, and if you have a better idea , please feel free to share with us.
Q: Which transportation method should choose?
A: In general, if you are not urgent, we recommend by sea or courier to save your cost, You can choose you need.
Q:How do you take care when your clients received defective products?
A: replacement. If there are some defective items, we usually credit to our customer or replace in next shipment.